Dialogue Matters - July 2018

Dialogue Matters & Open CPT


Dialogue Matters: Lunch Sessions


Cape Town, Wednesday, 04 July 2018

Join Open CPT alongside Reputation Matters at our next Dialogue Matters lunch session!


About this session:

How do you communicate around ethics internally and externally in your organisation and personal platforms?
  • Do you and your people share a common understanding of workplace ethics?
  • Is ethics really valued in your organisation? Or are there more important success criteria?
  • How well do you manage ethics? Well enough to minimise risk and reputational damage?
  • Where does your organisation's culture lie on the ethical - toxic culture continuum?
At the session, you will gain insight into:
  • The importance of research and the role that ethics plays in Africa
  • Insights into top ethics trends and the Ethics Monitor Toolkit
  • The importance of values - and how to bring them to life in your organisation


   Wednesday, July 04, 2018


   13:00 to 15:00


         The Attic Function room, The Woodstock Exchange, 4th Floor, Cape Town


 Tickets cost R 100.00 per person. Seats are limited to 15.


  RSVP by Wednesday, 27 June, 2018.



The Programme:

  • Welcoming and coffee;
  • Reputation and Ethics in Africa:
  • Ethics trends and Ethics Monitor Toolkit:
  • Importance of values - how to define and communicate values in your organisation.
  • Networking


If you are interested in attending this lunch session, please send a mail of confirmation of interest to [email protected] and we will get back to you. Please note that seating is very limited.


The Dialogue Matters breakfast sessions are run in collaboration by Regine le Roux (Managing Director of Reputation Matters), Lisa Wannell (Founder and Director of  Halogen Search & Select) and Kristina Malther (Managing Director of Open Cape Town).


We will for the first time at Dialogue Matters, be hosting guest speaker Cynthia Schoeman, Founder and MD of Ethics Monitor.


About Dialogue Matters Sessions:

The Dialogue Matters sessions offer insights, case studies and networking around the latest topics on the agenda in the field of corporate communications and reputation management. These sessions are brought to you by Reputation Matters and Open CPT.

Employee Experience Panel CPT

Employee Experience Panel - an exclusive network

Employee Experience Panel

Employee Experience Panel - an exclusive network

We're growing our network in Africa and invite professionals in the field of communications, HR and branding who work with, or are about to embark on, Employee Experience design to join our Employee Experience Panel.

Employee Experience is fast hitting the agenda as a way to link customer experience design, brand advocacy and employee engagement - but most organisations are just at the early stages and need to find ways to go about it.

The Employee Experience panel will be a curated network for exchanging insights and challenges on the topic - facilitated by Open CPT and in parallel with a similar panel in Copenhagen.


Open CPT Employee Experience Panel

The network is by invitation only. If you are interested in joining and think you fit the profile, get in touch or follow this link to let us know your interests and needs: https://bit.ly/2xYtyrW


Health and safety communication

A safety campaign won't do it (alone)

Health and safety communication

A safety campaign won't do it (alone)

Leaders play a key role in driving behavioral change. That is why mobilizing leaders to drive a safety culture should be the focus for every communication department.

“So your safety culture needs a boost? Let’s do a safety campaign!” This will most likely be the response from many communicators when asked to help out with the organization’s safety communication. But while a great safety campaign can often move hearts and minds – it probably won’t have a long-term effect, unless your leaders play an active role in driving a safety culture.

Picture this situation: You are a lab-worker in a big medical company. Lately, corporate communication has rolled out a fancy campaign with colorful posters, films and stickers reminding you how important safety is, and how you should check for risks before you start a task. You agree. You also want to get home to your family with your eyesight intact at the end of the day.

But the thing is; every time you bring up a safety hazard with your boss, he seems to get irritated, so you’ve stopped doing it. Whenever there’s a safety inspection in the lab, people joke around and make fun of the procedures – and your boss is the biggest joker of them all. Frankly, you also find it difficult to follow all the procedures, while still meeting the team targets for speed and efficiency.

As with everything else in corporate culture, leaders play a key role in driving behavioral change. But when it comes to compliance issues such as safety – where the initial payoff isn’t tangible, but rather an add-on to an already tight schedule – a leader will quickly push safety to the bottom of the team’s priority list, if the overall priority of safety isn’t clear in the organization.

That’s why mobilizing leaders to drive a safety culture should be the focus for any communication department tasked with boosting the safety culture.

So how do you do that?

Make safety leadership a priority
Well, first of all, leaders have to know that promoting safety culture is part of their job. ‘Safety leadership’ starts with making leaders aware of how important they actually are in making safety a first priority. Believe me, chances are that they simply don’t know it.

Putting safety leadership on the agenda at your next management meeting or seminar and asking leaders to assess their own safety leadership, is one way to go about it. Answering the question: “To which degree do you act as a role model when it comes to safety?” will make the penny drop for most.

Give leaders tools to communicate about safety
Secondly, most leaders don’t actually know how to make their team take safety seriously. So help them! Give them the key messages, the tools and the training they need to become strong safety ambassadors. Show them that making safety important means:

Communicating about safety on a regular basis; at meetings, at beginning of shifts, at year-end. This entails telling people why safety matters, how to act safely and share the progress they make. Often safety efforts get tired if it feels like it doesn’t make any real difference.

Engaging in dialogue about safety. Employees are often the best safety experts; they know the hazards and have the best solutions, but some leaders are not used to engaging with their teams in this kind of dialogue. So show them how to ask questions that people can answer – and not least – how to listen to and act on the input they get.

It’s a group effort
Close collaboration between the safety organization and corporate communication is a prerequisite for any lasting safety communication effort. But mobilising your leaders to drive a safety effort also requires a strong top management focus on safety. So, as a communicator your first step to coining ‘Safety Leadership’ in your organization in getting your top management on board in being the organization’s no. 1 safety ambassadors.

This blog post was originally written by Rasmus Engelhardt for Open, click here to read the full post.

Employee Experience on the agenda!

Employee Experience on the agenda!

Employee Experience is most certainly on the agenda for the ca. 50 communicators from Denmark’s largest companies present at our ChangeComm event this past Thursday in Copenhagen.

ChangeComm event
Poll from ChangeComm event

It is a way of working across functions to create not only engagement, but also heighten performance and improving the customer experience.

Employee Experience
ChangeComm Denmark - May 2018.

Three key take-aways from our speakers:

  • Focus on improving the 'moments that matter' to employees. The 'moments that matter' are at the very core of the Employee Experience in your organisation and the best place to start.
  • Just-do-it! Rather than waiting to come up with the perfect solution. It is a large field, and one that can seem overwhelming, but now is the time to experiment and learn as you go.
  • Be truly curious about the people who work in your organisation to match their needs and wants. Too often we are more concerned with what we think people want, than actually listening to what they really want.

Want to know more about Employee Experience and how to approach it from an employee communication perspective? Get in touch.

About Open CPT

Open CPT is an internal communication agency based in Cape Town, South Africa. We develop innovative ways of communication with employees, leaders and stakeholders to drive engagement and create sustainable change.

Open CPT is a subsidiary of leading European employee communication agency, Open, and rooted in Open’s principles of creativity, involvement and simplicity.

Drawing on a decade of experience from working with some of Europe’s largest corporations, we offer fresh as well as tried-and-tested approaches.