Dialogue Matters Johannesburg - October 2018

Dialogue Matters & Open CPT

 

Breakfast Sessions

Communicating ethics and values

Johannesburg, Thursday, 11 October 2018

Join Open CPT at our next Dialogue Matters breakfast session!

 

How do you communicate around ethics internally and externally in your organisation?

  • Do you and your people share a common understanding of workplace ethics?
  • Is ethics really valued in your organisation? Or are there more important success criteria?
  • How well do you manage ethics? Well enough to minimise risk and reputational damage?
  • Where does your organisation's culture lie on the ethical - toxic culture continuum?

At the session, you will gain insight into:

  • The importance of research and the role that ethics plays in Africa
  • Insights into top ethics trends and the Ethics Monitor Toolkit
  • The importance of values - and how to bring them to life in your organisation

 

   Thursday, October 11, 2018

 

   08:00 to 10:30

 

         Life Healthcare, Oxford Manor, 21 Chaplin Road, Illovo, 2196

 

 Tickets cost R 50.00 per person. Seats are limited to 25.

 

  RSVP by Thursday, 04 October, 2018.

 

 

The Programme:

  • Welcoming and coffee;
  • Reputation and Ethics in Africa: Channel Kemp (Reputation Matters)
  • Ethics trends and Ethics Monitor Toolkit: Cynthia Schoeman (Ethics Monitor)
  • Importance of values - how to define and communicate values in your organisation: Kristina Malther (Open CPT)
  • Ethics, governance and compliance: sweet spot or perfect storm: Lisa Wannell (Halogen)
  • Networking

 

*Tickets for the session can be purchased via Quicket by clicking the link here.

 

About Dialogue Matters Sessions:

The Dialogue Matters sessions offer insights, case studies and networking around the latest topics on the agenda in the field of corporate communications and reputation management. These sessions are brought to you by Reputation Matters, Halogen Search & Select, and Open CPT.

 

Reputation Matters Logo

Halogen search & selection logo

 

This Dialogue Matters event is proudly sponsored by Ethics Monitor.

 

Ethics Monitor logo
This Dialogue Matters breakfast session is run in collaboration by Channel Kemp (Research Analyst for Reputation Matters), Lisa Wannell (Founder and Director of  Halogen Search & Select) and Kristina Malther (Managing Director of Open Cape Town), with Guest Speaker Cynthia Schoeman from Ethics Monitor.

 


Communicating values Open CPT

Communicating values - From posters on the wall to something we live

Communicating values Open CPT

 

Communicating values

From posters on the wall to something we live

By: Kristina Malther, Managing Director, Open CPT (August 8, 2018)

 

We recently did a Dialogue Matters session on Ethics and values that gave me an opportunity to gather a number of cases and examples - as well as my thoughts - on what really works when it comes to communicating values internally.

Why values matter

First off, corporate values are sometimes laughed at or dismissed as corporate b...s... but I must say, that I have seen many examples of values that truly work when it comes to:

  • Building a strong culture. Especially in large organisations with multiple geographies, demographics, businesses etc. Values act as the glue that ties it all together.
  • Helping people make the right choices on an everyday basis. When values work, they help us navigate effectively and make decisions in a complex world.
Iceberg model - Open CPT
Iceberg model

With free inspiration from Edgar Schein, I often use the iceberg model to illustrate how values are driving our behaviour on an often unconscious level - alongside our beliefs. In order to succeed with real behavioural change, we need to make sure that our values are in sync with the behaviour, we are trying to foster.

Another perspective, offered by Cynthia Schoeman from Ethics Monitor at our session, was this: when it comes to ethical behaviour, rules and regulations (compliance) is the stick, whereas values are the carrot. Values can proactively drive ethical behaviour when they are fully lived by employees.

Off the wall - and into our hearts and minds

Truth be told, there are many corporate values that never make it off the wall and into the hearts and minds of employees. And that is when they are shrugged at.

At Open, we have helped implement or revitalise corporate values in many organisations. And I can happily report, it's something that is only growing in importance and focus. Alongside the focus on compliance communication. Carrot and stick.

These are some of the things we know work well and help get the values off the wall and into the hearts and minds:

Get values off the wall and into the hearts and minds

Tip 1: Storytelling and authenticity

We need to tell real stories about the values and what they mean to people. Stories that are at eye-level with all employees - not just management - and stories that allow for imagination and interpretation. So less corporate lingo, less bullets, less instructions - more stories, more people, more authenticity.

And try to incorporate a storytelling element in your engagement activities e.g. bonfire talks where people share stories about how colleagues have truly exemplified and lived the values (I can promise you, that these can be some of the most heartwarming talks you'll ever hear in an organisational setting).

Tip 2: Engage and activate

And most importantly: instead of telling people too much about the values and how they must be understood, allow them to fill in the gaps themselves, reflecting on how they understand the values - and crucially - how they apply the values in their particular job. This can only be done in true, open dialogue, which is why every values roll-out must incorporate tools and templates to facilitate this at every level of the organisation.

If I am the cashier at Pick 'n Pay, I need a chance to figure out how 'We take individual responsibility' and how I translate that into everyday actions at the till. Dialogue tools and dilemma exercises in a team setting will help this process along - also in a large organisation.

Tip 3: Make it fun

It goes for most things: people are much more likely to engage with anything if it's fun and entertaining. And this doesn't mean silly or superficial. Use gamification: do a values quiz, create a values Black Jack card deck, or maybe a values charades game that will kick-start reflection and add a bit of team building at the same time.

And then show emotions and allow for real conversations to happen. People want to talk about people, and people want to talk about what matters to them. Values are a great opportunity to do just that.

Integrate values in the employee lifecycle

To stay top of mind, values must be an integral part of your onboarding of new people, your performance management, your strategy and your leadership communication to name a few.

It's a good idea to look at it from an employee lifecycle perspective: when and how should a prospective employee experience the values? How should the values be reflected in the ongoing development activities? How do the values come into play in the day-to-day operations?

Values must be activated and applied constantly to be relevant. And to become an integral part of your culture.

Finally, remember that living values doesn't happen overnight and with one campaign - it takes constant focus and activation at every possible opportunity.

Get in touch for more examples and ideas on how to communicate corporate values internally.

 

 

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New partnership - Open CPT

Life Healthcare - new collaboration

 

Internal communication strategy - Life Healthcare
Open CPT creates an internal communication strategy 

Open CPT collaborates with Life Healthcare

We are excited to collaborate with Life Healthcare Group on internal communication. Making Life better!
For more on how we do internal communication strategy, please see our latest post up on the blog.

About Open CPT

Open CPT is an internal communication agency based in Cape Town, South Africa. We develop innovative ways of communication with employees, leaders and stakeholders to drive engagement and create sustainable change.

Open CPT is a subsidiary of leading European employee communication agency, Open, and rooted in Open's principles of creativity, involvement and simplicity.

Drawing on a decade of experience from working with some of Europe's largest corporations, we offer fresh as well as tried-and-tested approaches.

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Get your internal communication strategy on track

Internal Communication strategy - Open CPT

 

By: Kristina Malther, Managing Director, Open CPT (August 7, 2018)

 

We've heard it before: In the past decade, internal communication has gone from being a largely operational post office kind-of-function, to a strategic discipline, supporting the execution of business goals and employee engagement.

But oddly, many internal communicators still work without a strategy, often resulting in random priorities and a reactive behaviour. And most unfortunately, a lack of strategic line of sight between business objectives and internal communication.

Maybe it's because the task of developing an internal communication strategy seems daunting and difficult?

Maybe it's down to a lack of tradition in the field, who knows...

Why do you need an internal communication strategy?

Either way, the fact of the matter is that an internal communication strategy will help you:

  • Get buy-in - from stakeholders. With a business case, goals and KPI's you are more likely to get budgets and buy-in from your leadership.
  • Get more strategic - Duh! This seems obvious, but really, a strategy does help you become more strategic and structured in your approach - from being reactive to being proactive.
  • Demonstrate progress - once you have goals, KPI's, feedback flows and metrics in place, it's much easier to show the progress you make.
  • Delegate tasks - internal communication should not just sit at HQ - it should happen at all levels of the organisation. But without a strategy, mobilising managers and influencers is difficult.
  • Link to business strategy and goals - finally, and the most important point here; we don't do internal communication for its own sake - internal communication must support business objectives. An internal communication strategy is the way to connect the dots.
Internal communication strategy - Open CPT
Tips to help you along the way

Tips & tricks

1. Get insights
You can't develop a strategy without knowing the needs and gaps you are trying to cover. A mix of desk research, qualitative interviews, observations, and quantitative data will give you the insights you need. But don't expect yourself to necessarily do the mother of all surveys and an anthropological study first off. You should also focus on setting up ways to get ongoing data and feedback going forward. Perhaps you've already got insights in the shape of engagement surveys, user data, etc.

2. Involve stakeholders
Internal communication isn't an island. So early involvement of relevant stakeholders, eg. HR, IT, Marketing and top management is essential to not only get insights on how internal communication will create business value, but also in getting a broader ownership or internal communication going forward.

3. Use a simple framework
You don't have to reinvent the wheel and figure out a new and never-before-seen way of doing an internal communication strategy. There are templates and structures in place for what needs to be included in an internal communication strategy. Use them.

4. Don't overdo it
An internal communication strategy should be a living document - not a manifestation set in stone or your lifetime achievement. Timebox the process and rather opt for revising and reiterating once you've got it out there. After all, the point is to get out there and communicate, so you can help your organisation achieve its goals.

5. Make it travel
Too many great strategies end up in the drawer because no one wants to read those 50 slides. Make your internal communication strategy sharable by creating one-pagers and easy overviews that others can relate to. Share it at every occasion you have, share your progress and then share it again.

How to do it?

Developing an internal communication strategy doesn't have to be a gigantic project taking the best part of a year.

Over time, we have developed a simple process and approach to developing internal communication strategies - a process which is doable with a reasonable amount of resources and in three months. A fast-track process looks like this:

Good luck with your strategy!

Get in touch with Open CPT if you need help with your internal communication strategy.

 
 
 

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Employee experience roadmap tool

The Employee Experience: More than just engagement

The Employee Experience: More than just engagement

Employee Experience tool
Employee Experience Roadmap created by Open CPT

Open has designed an Employee Experience Roadmap that enables you to get started on employee experience design.

Employee experience design is top of the agenda across the world and a way to boost engagement and performance, as well as drive improvement of the customer experience. But we need more concrete learnings on what works and why.

About the Employee Experience Roadmap:

Put the spotlight on Employee Experience in your organisation and find ways to boost it!

This tool is for anyone about to embark on or continue on the journey of Employee Experience from a communication perspective.

It is a simple Roadmap that you can get started on today, to help you get an overview of what Employee Experience is all about - and where you are on this journey today.

This tool is not a detailed manual, but a quick-guide to inspire and hopefully energise you for the road ahead.

Download The Employee Experience Roadmap

Dialogue Matters - July 2018

Dialogue Matters & Open CPT

 

Dialogue Matters: Lunch Sessions

Ethics

Cape Town, Wednesday, 04 July 2018

Join Open CPT alongside Reputation Matters at our next Dialogue Matters lunch session!

 

About this session:

How do you communicate around ethics internally and externally in your organisation and personal platforms?
  • Do you and your people share a common understanding of workplace ethics?
  • Is ethics really valued in your organisation? Or are there more important success criteria?
  • How well do you manage ethics? Well enough to minimise risk and reputational damage?
  • Where does your organisation's culture lie on the ethical - toxic culture continuum?
At the session, you will gain insight into:
  • The importance of research and the role that ethics plays in Africa
  • Insights into top ethics trends and the Ethics Monitor Toolkit
  • The importance of values - and how to bring them to life in your organisation

 

   Wednesday, July 04, 2018

 

   13:00 to 15:00

 

         The Attic Function room, The Woodstock Exchange, 4th Floor, Cape Town

 

 Tickets cost R 100.00 per person. Seats are limited to 15.

 

  RSVP by Wednesday, 27 June, 2018.

 

 

The Programme:

  • Welcoming and coffee;
  • Reputation and Ethics in Africa:
  • Ethics trends and Ethics Monitor Toolkit:
  • Importance of values - how to define and communicate values in your organisation.
  • Networking

 

If you are interested in attending this lunch session, please send a mail of confirmation of interest to [email protected] and we will get back to you. Please note that seating is very limited.

 

The Dialogue Matters breakfast sessions are run in collaboration by Regine le Roux (Managing Director of Reputation Matters), Lisa Wannell (Founder and Director of  Halogen Search & Select) and Kristina Malther (Managing Director of Open Cape Town).

 

We will for the first time at Dialogue Matters, be hosting guest speaker Cynthia Schoeman, Founder and MD of Ethics Monitor.

 

About Dialogue Matters Sessions:

The Dialogue Matters sessions offer insights, case studies and networking around the latest topics on the agenda in the field of corporate communications and reputation management. These sessions are brought to you by Reputation Matters and Open CPT.


Employee Experience Panel CPT

Employee Experience Panel - an exclusive network

Employee Experience Panel

Employee Experience Panel - an exclusive network

We're growing our network in Africa and invite professionals in the field of communications, HR and branding who work with, or are about to embark on, Employee Experience design to join our Employee Experience Panel.

Employee Experience is fast hitting the agenda as a way to link customer experience design, brand advocacy and employee engagement - but most organisations are just at the early stages and need to find ways to go about it.

The Employee Experience panel will be a curated network for exchanging insights and challenges on the topic - facilitated by Open CPT and in parallel with a similar panel in Copenhagen.

 

Open CPT Employee Experience Panel

The network is by invitation only. If you are interested in joining and think you fit the profile, get in touch or follow this link to let us know your interests and needs: https://bit.ly/2xYtyrW

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Health and safety communication

A safety campaign won't do it (alone)

Health and safety communication

A safety campaign won't do it (alone)

Leaders play a key role in driving behavioral change. That is why mobilizing leaders to drive a safety culture should be the focus for every communication department.

“So your safety culture needs a boost? Let’s do a safety campaign!” This will most likely be the response from many communicators when asked to help out with the organization’s safety communication. But while a great safety campaign can often move hearts and minds – it probably won’t have a long-term effect, unless your leaders play an active role in driving a safety culture.

Picture this situation: You are a lab-worker in a big medical company. Lately, corporate communication has rolled out a fancy campaign with colorful posters, films and stickers reminding you how important safety is, and how you should check for risks before you start a task. You agree. You also want to get home to your family with your eyesight intact at the end of the day.

But the thing is; every time you bring up a safety hazard with your boss, he seems to get irritated, so you’ve stopped doing it. Whenever there’s a safety inspection in the lab, people joke around and make fun of the procedures – and your boss is the biggest joker of them all. Frankly, you also find it difficult to follow all the procedures, while still meeting the team targets for speed and efficiency.

As with everything else in corporate culture, leaders play a key role in driving behavioral change. But when it comes to compliance issues such as safety – where the initial payoff isn’t tangible, but rather an add-on to an already tight schedule – a leader will quickly push safety to the bottom of the team’s priority list, if the overall priority of safety isn’t clear in the organization.

That’s why mobilizing leaders to drive a safety culture should be the focus for any communication department tasked with boosting the safety culture.

So how do you do that?

Make safety leadership a priority
Well, first of all, leaders have to know that promoting safety culture is part of their job. ‘Safety leadership’ starts with making leaders aware of how important they actually are in making safety a first priority. Believe me, chances are that they simply don’t know it.

Putting safety leadership on the agenda at your next management meeting or seminar and asking leaders to assess their own safety leadership, is one way to go about it. Answering the question: “To which degree do you act as a role model when it comes to safety?” will make the penny drop for most.

Give leaders tools to communicate about safety
Secondly, most leaders don’t actually know how to make their team take safety seriously. So help them! Give them the key messages, the tools and the training they need to become strong safety ambassadors. Show them that making safety important means:

Communicating about safety on a regular basis; at meetings, at beginning of shifts, at year-end. This entails telling people why safety matters, how to act safely and share the progress they make. Often safety efforts get tired if it feels like it doesn’t make any real difference.

Engaging in dialogue about safety. Employees are often the best safety experts; they know the hazards and have the best solutions, but some leaders are not used to engaging with their teams in this kind of dialogue. So show them how to ask questions that people can answer – and not least – how to listen to and act on the input they get.

It’s a group effort
Close collaboration between the safety organization and corporate communication is a prerequisite for any lasting safety communication effort. But mobilising your leaders to drive a safety effort also requires a strong top management focus on safety. So, as a communicator your first step to coining ‘Safety Leadership’ in your organization in getting your top management on board in being the organization’s no. 1 safety ambassadors.

This blog post was originally written by Rasmus Engelhardt for Open, click here to read the full post.


Employee Experience on the agenda!

Employee Experience on the agenda!

Employee Experience is most certainly on the agenda for the ca. 50 communicators from Denmark’s largest companies present at our ChangeComm event this past Thursday in Copenhagen.

ChangeComm event
Poll from ChangeComm event

It is a way of working across functions to create not only engagement, but also heighten performance and improving the customer experience.

Employee Experience
ChangeComm Denmark - May 2018.

Three key take-aways from our speakers:

  • Focus on improving the 'moments that matter' to employees. The 'moments that matter' are at the very core of the Employee Experience in your organisation and the best place to start.
  • Just-do-it! Rather than waiting to come up with the perfect solution. It is a large field, and one that can seem overwhelming, but now is the time to experiment and learn as you go.
  • Be truly curious about the people who work in your organisation to match their needs and wants. Too often we are more concerned with what we think people want, than actually listening to what they really want.

Want to know more about Employee Experience and how to approach it from an employee communication perspective? Get in touch.

About Open CPT

Open CPT is an internal communication agency based in Cape Town, South Africa. We develop innovative ways of communication with employees, leaders and stakeholders to drive engagement and create sustainable change.

Open CPT is a subsidiary of leading European employee communication agency, Open, and rooted in Open’s principles of creativity, involvement and simplicity.

Drawing on a decade of experience from working with some of Europe’s largest corporations, we offer fresh as well as tried-and-tested approaches.

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Guide Prototype - by CHCLT Design

Innovative communication in the healthcare sector

Innovative communication in the South African healthcare sector

Guide Prototype - by CHCLT Design
Guide Prototype - by CHCLT Design

We are excited to be part of the development of an innovative tool that supports healthcare workers. The tool assists in monitoring the growth of infants and toddlers. These tools aim to improve how growth data is captured and interpreted but, more importantly, enhance the way in which healthcare workers engage with caregivers through constructive dialogue.

Innovative Slide + Guide Workshop
Open CPT x CHCLT - Slide + Guide Workshop (April 2018)

Establishing meaningful conversations enables healthcare workers to establish rapport and learn more about the child and caregiver’s context, allowing for preventative intervention to take place when necessary. This fits into the broader movement in South Africa around empowering caregivers as the central figure to their child’s wellbeing.

Innovative Slide + Guide Workshop - April 2018
Slide + Guide Workshop - April 2018

Plotting growth trends correctly and conveying supportive, constructive messages to caregivers is an essential task for healthcare workers. It is also key to ensuring the healthy development of infants and toddlers. The tool is designed to be tactile, flexible and easy-to-use by health-care workers when plotting key measurements such as the baby’s weight and height on a chart during a consultation, and comparing these changes over time.

 

Innovative Slide + Guide Workshop - April 2018
Slide + Guide Workshop - April 2018

We will help revise and pilot the tool with health-care workers across greater Cape Town. This is to create the best possible tool, with the highest possible impact. The inception of the tool came about as a means to accompany the Road to Health Booklet. Pending a nationwide roll-out, it has the potential to reach every newborn child in South Africa. The tool is the brainchild of Innovation Edge and the Slide + Guide has been designed by CHCLT.

 

About Open CPT

The future of employee communication is design-driven, experiential, digital and engaging. ​We help organisations navigate the landscape.​​ We innovate; we rethink; we co-create. We inspire ; we act; we share. ​​And we build on a decade of experience working with some of Europe’s largest and most successful corporations. ​

Open CPT is an internal communication agency based in Cape Town, South Africa. ​​ We develop innovative ways of communicating with employees, leaders and stakeholders to drive engagement and create sustainable change. ​​

Open CPT is a subsidiary of leading European employee communication agency, Open, and rooted in Open’s principles of creativity, involvement and simplicity. ​​Drawing on a decade of experience from working with some of Europe’s largest corporations, we offer fresh as well as tried-and-tested approaches.